Microsoft
Technical Support Engineer
Apr 2026 - Present
Technical support role specialized in Microsoft Fabric, Power BI, and the Azure data and analytics ecosystem, focused on resolving complex incidents and ensuring operational continuity for enterprise customers.
I provide end-to-end support for Microsoft Fabric, Business Intelligence (Power BI), on-premises data gateways, and related Azure services, performing root cause analysis, incident reproduction, and escalation with engineering teams. I document solutions and contribute to the knowledge base to improve support efficiency, with a focus on customer satisfaction and service level agreement (SLA) compliance.